Customer Stories

What Our Customers Are Saying

Real Feedback from Homeowners in North Dallas, Dallas, Fort Worth & Beyond

Pool Environments is immensely proud of the exemplary customer service that we deliver in every project, regardless if it is the construction of a customized pool and spa, the remodeling of an existing pool and spa, or our reliable repair services. Our clients are important to us, and we are always interested to know what they have to say about us. To gain insight, take some time to read through the feedback we have received from our happy clients in our reviews.

Carr C.

Pool Environments is fantastic. I found out about them through a close friend. I needed my filter cleaned, and then I had a pump go down during the last cold spell. They have been professional, prompt, and fair every time. I am much happier with my new pool company.

Alan S.

The team at Pool Environments are some of the most professional, punctual, and customer service-oriented people that I have seen in this industry. Jacob has been taking excellent care of our new pool and always responds quickly to questions via text. We feel very fortunate to be in such good hands with such quality professionals! I would recommend them to anyone.

Pritam G.

We have had a great experience with Pool Environments. We recently had them build our pool, spa, and an outdoor patio for our new house. They were professional, courteous, and extremely easy to work with, and the transition to Azure to maintain our pool and spa has been seamless. Thank you Jeremy Wigley and Kim Martin for the exceptional work and service.

Liz B.

We have been customers for a year now and could not be happier with making the switch! Pool Environments is truly a full-service pool company. While they did not build our pool, they have maintained it beautifully and are always quick to respond to our questions and needs. Special thanks to Caleb and Justin, who went the extra mile to handle an emergence situation with our pool this past Christmas Eve. We appreciate you all!

Cathey

The team at Pool Environments is awesome! They have built 3 pools for us in the past 22 years and we couldn’t be happier with their work. Highly recommend them!

Brian & Nathan

We Have been proud clients of Pool Environments for over 12 years now. They have consistently satisfied my higher than normal expectations and continue to impress me with their level of service and attention to detail. We have built 2 pools with PE at the helm. Throughout every part of the process the various team members have been knowledgeable, understanding, patient, and kind. My pool is always 100% clear and clean from my weekly cleanings, and the fact that their cleaning techs are friendly, knowledgeable, and well trained – is another win for Pool Environments in my book. One thing that really stood out to us was that never once did anyone at PE try to “upsell” us on this or that. Sure, they will tell you which is better in their own opinion, but if you were to tell them “I just want a pool, 12×36, simple and easy to manage” their response would be “Great, where would you like it.” Their continual level of service, in regard to my pool maintenance, is 5 stars. There are times that I barely notice something may be off, or about to be going sideways and their technician already knows about it, I have an email from the office specifying what they found, and the steps they are taking to fix the issue! In all honesty 9 out of 10 times the issue is diagnosed, and fixed before I even notice I have an email, or voicemail from the office! All-in-all, Pool Environments is a STELLAR company. A very well-oiled machine, that has a very dedicated team of individuals who care about this company and all of their clients. They treat people with kindness, and are true to their word. In my world, that is the most important thing to me when finding companies to work with!

Happy Customer MS

I have been a satisfied customer of Pool Environments for 15 years. They reworked my existing pool, perform preventative maintenance, install new pool equipment as needed. The staff has been transparent about new upgrades over the years. On a few occasions, I have had pool emergencies. They immediately handled these issues, even going above and beyond — working on holidays and the crazy freeze of 2021. I would highly recommend their service.

Sincerely,